Internet 11$ cad /day should be included Orbitz say free. Sheet were stained. Wish there would be a microwave. Excelent location. Clean modern. Need more and better elevator.

Good: Great location Front staff were friendly, and quick Bad: Wifi not included Cable options are limited Parking is extra ($$$) I would say the hotel is clean, but not super clean (light switches are dirty, stains on the wall in washroom)

the wi-fi non included is very shocking as a basic feature in our all overall expectations. The room was quite exposed to the noise

The room was clean,comfortable bed,only problem was the view,open the window to see the back of an alley. ;)

I thought the room was quite nice, well decorated and quite cozy. The only issues I had were that the toilet wouldn't flush, and there was no plug in the bathroom. I may have missed it but I searched all over and couldn't find it. The staff were all very nice and the hotel was in a good location. The wi-fi wasn't free so that's a bit of a bummer and there wasn't any sort of room service, but I guess not all hotels have room service? Anyway, overall my stay was good.

Great location. Nice room. Fridge was not on and we had to completely pull it out of the cupboard to find the switch and turn it on. Great stay - will definitely return.

Good: Great central location just off Dundas Square, (right by the Subway exit) everything is close by, welcoming and friendly staff and good basic amenities provided and room was clean and fresh, visit the Senator Diner just round the corner for a fabulous breakfast. Bad: Paid wifi - free wifi not available on the Booking.com rate - pretty ridiculous. Hotel overall is pretty tired but there are some signs of modernisation. Rooms overlook a parking lot, windows and AC units are old fashioned, quite noisy. Blackout blinds and curtains didn't quite meet to block out the light (velcroed to the window frame)

Good: Good location. By Toronto standards the price is cheap. Half decent rooms since the remodel. Windows are of poor quality. Can hear all the cars at night. Not much view (no rooftop facilities) Bad: Some staff were neither courteous or friendly

Good: The hotel is very well located and is very close to a subway station. It is very clean and comfortable Bad: The breakfast is very cheap and the quality is poor

Central right by the Eaton centre. Decent lighting and not too noisy. We did have 2 fire alarms go the one night.

perfect location 10/10 cleaning staff and service fabulous and helpful checkin person not friendly or welcoming at all, felt like we were interrupting her job rather than BEING her 'job' - not much effort on her part in the 'customer service' department - but the location of the place and friendliness of the other staff made up for that

This place is great honestly. The location is literally beside Young and Dundas Square. Perfect for walking around the city. The hotel is very modern and the rooms are great. the Decor and the paintings are great. The premier queen size room is a bit small - there isn't much to it but the hotel is a great price and the staff is great. If your not spending a lot of time in the room you won't even notice the size of the room, it is small but it isn't uncomfortably small. Overall, will book with them again very impressed.

Good: The place was clean and the staff was courteous. Great location. Bad: There were a few false fire alarms at the hotel. One in specific was at 4 am. This was inconvenient and my entire day was messed up due to the lack of sleep. There should be free WiFi... this is a basic necessity for every traveler.

Good: Location is great Clean rooms Bad: Wifi charge per hour, no free wifi Bed only had two pillows, with one extra in closet Bed was not that comfortable

Needs parking and Free wifi. These are standard at even motels. Either add those amenities or give a discounted room rate for the lack of them

Booked a last minute trip to see a play in the city. The deal we got on the room was fantastic for the location. Really can’t get a better location for shopping, food and entertainment. A quick walk away from Eaton’s center, Ed Mirvish theater and a wide choice of restaurants. The room was small with a “dorm” like feel, but is definitely all you need for a quick trip. The staff was friendly and check in was quick. The beds weren’t the most comfortable and the pillows were a little hard but would definitely stay here again if we are headed in for a quick trip.

Bad: There should’ve been free internet at the hotel, at this day and age. It’s a huge inconvenience for international travelers. Charging extra for internet per day was outrageous.

The location and price were unbeatable. Nothing is more than a mile away, but the hotel is surrounded by metro stops either way

The staff was great. Location perfect for what was needed. We stayed for three nights and I didn't like paying for intermittent

The good security was unique. You need a key to get on the elevator. What I did not like was the restraunt was always closed.

Friendly, helpful staff, great breakfast, only place I’ve come across where I can have a shot of wheat grass juice