You can call us at (416) 362-6061 or (800) 268-9390 (toll free) or you can send us an e-mail at email@example.com.
We currently do not have the software that can register a wait list.
Yes. All reservations are required to be guaranteed with a credit card. If you are paying on someone’s behalf, you are required to fill out a “Credit Card Authorization Form”. The hotel has established a minimum age requirement of 19 years of age to hold a reservation.
We are a 100% non-smoking hotel.
Our check-in time is at 3 p.m. but if your room is ready before 3 p.m., we will be happy to check you in for an additional early check in fee. If your room is not ready before 3 p.m. or if you do not want to pay the fee, we will store your luggage free of charge.
Our check-out time is 11:00 AM. We will offer a late check-out until noon subject to availability. If you would like to extend your check-out time up to 3 p.m., there will be a late check-out fee. Please consult the Front Desk if you are interested in arranging a late check-out.
Our Front Desk operates 24 hours a day.
You can call us at (416) 362-6061 or (800) 268-9390 (toll free) or you can send us an e-mail at firstname.lastname@example.org. If you made the reservation through our website, you can also cancel it online.
We offer a variety of cancellation policies depending on the rate you book. Please refer to your confirmation to review the policy for your booking. If you have any questions about cancelling, please contact us for more information.
We pre-authorize the credit card upon check-in and charge it upon check-out, except in the case of “Advance Paid” reservations that are charged on the date of the booking for 100% of the duration of the stay.
We accept Visa, MasterCard, American Express, Diners, En Route, and Discover.
Yes, you can, but we will need a written authorization. You can call or e-mail us in order to have the authorization form sent to you. Pre-paid reservations are non-refundable.
HST is the Room tax at a rate of 13 percent.
Yes, you can send your luggage to the hotel in advance. Please ensure your name is clearly indicated on the luggage.
We offer WiFi service for a fee of $8.95/24 hours and we also have a business centre in our lobby that offers internet access complimentary.
Parking is subject to availability. We offer an underground parking facility located at the North East corner of the Bond Street and Dundas Street East intersection. Self parking rates are $25.00 overnight, valid until 11:00 AM. Daily parking rate also available. In and out privileges are offered.
We are a proud partner of Aeroplan®, Canada’s premier travel loyalty program. When you book your stay through our website, earn 1 mile for every $2 spent on your stay.
Please contact us as soon as possible so that we can check our lost and found. If you’re missing item is found we can arrange to have it sent back to you at a charge.