Creates 100% guest satisfaction by catering to the clients the Human truths.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Cleans and prepares guest rooms daily in accordance with Bond Place standards
• Prepares bed and bath linens
• Cleans and straightens room
• Displays and replaces amenities and promotional materials
• Orders repairs as appropriate
• Returns articles left in rooms to Lost and Found
• Cleans and services rooms in a timely and organized manner
• Report any rooms unable to be serviced within appropriate time standards
• Maintains security of equipment, supplies and keys

Maintains supplies necessary to clean rooms efficiently
• Keeps supply cart stocked
• Organizes and cleans linen closet – removes soiled, torn or worn linens
• Notifies Housekeeping Department of stock shortages and/or malfunctioning equipment
Adheres to hotel policies and procedures
• Attends work on time as scheduled
• Follows safety and security rules and procedures
• Assume the responsibility to notice when the guest is not satisfied and uses their best judgment to go above any beyond to provide them with exceptional service
Skill Requirements:
• Excellent Customer service skills
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Work well under pressure and in a team environment.
• Ability to multi-task and work in a fast paced environment.
• Professional attitude and appearance.
• High level of accuracy, and a strong commitment to detail.
• High work ethics.
• Comply with hotel policies.
• Perform any additional tasks as required.

Please Forward Your Resume In Confidence To:

Company Name: Bond Place Hotel Toronto
Contact: Human Resources Department
Fax: (416) 362-7757
Mailing Address: 65 Dundas Street East
Toronto, ON, CA M5B 2E9